WoodchuckSato Black Leather Split-Toe Tabi Fold Ballerina Ballet Flats

Love the shoes! A bit difficult to walk in at first but that’s to be expected with real cow leather! The staff were very helpful and I was able to pick the right size because of their guidance. Will be purchasing the heeled version soon!

They’re absolutely beautiful, quality it’s really good, customer service helped me with my size and they fit perfectly. Also communication with customer service about the shipping was really helpful.
So happy with my purchase :)

Received the shoes and immediately one side was very tight, the other side I couldn’t get on. I measured my feet judging by the size chart and even sized up just in case. I let them know within half an hour of getting the shoes. (I will also note the shoes had a very strong chemical smell upon receiving, but were packed very nicely).

They replied back and asked me to measure both my feet length on paper as stated on the website (I already measured this way before ordering), then using a measuring tape take photos of the length between my longest toe and heel. My feet were measuring at their longest 23.5, shoes meant to measure at 24cm (size 37). I’m always a size 36, sometimes 37 in shoes. I sized up just in case I wanted to wear socks.

I did this and sent it to them, where they suggested my size should have been 1 down from the size I ordered. Their answer? Since I didn’t buy the worry free protection policy, I had to pay to send the shoes back ($41). They conceded and then offered a 5% discount on shipping ($2.05) to make it ‘a little easier’ for me (?!). The shoes should have fit like a glove and, if anything, with a little room in them.

When I told them I wasn’t going to pay for return shipping as either the shoes are faulty or the size guide is wrong, they then asked me to take a measuring tape and measure inside each shoe from the toe box to the end, measuring tape in place and visible. It felt unnecessary but I did this, which showed a size discrepancy of 1.5cm shorter than the size chart for one shoe and 1cm shorter than the chart for the other. So essentially, one shoe was two sizes smaller than the size and one was one size smaller. No wonder they didn’t fit. Their resolution? They asked me to pay 50% of the shipping cost back so they could investigate, clearly not trusting the images I’ve sent them and all the hoops I had to jump through. Their website clearly states their refund and exchange policies for faults, and it seems in my case they are trying to pass on their shipping fees for faulty items to me so they don’t need to foot the bill. I’m now 21 emails deep with them, and am just so disappointed with the level of service and support received. I basically had to prove myself and beg to send them back.

Eventually they provided a return label, but the process of getting a new pair will take almost a month. I ended up looking online at more reviews and can see other people having the exact same issue as me. I highly recommend shopping elsewhere, because if anything goes wrong, you’ll have to basically fight the company to get it rectified. I’m going to take the shoes to a cobbler to see if they can be stretched at all because I don’t trust them with the return when they fought not to honour my consumer rights.

Incredibly happy with my purchase!! Really encourage people to measure their feet, I’m always a size 38 however the chart suggested I size up to a 39. I was a bit nervous about this decision, however my tabis fit like a glove. Would definitely recommend the brand :)

And really appreciative of the communication about the shipping, I would’ve been anxiously waiting for my package if it wasn’t for the detailed shipping email regarding the delivery times.

First of all, they have an excellent guest service team! My pair came before I had to leave for vacation considering the production process. My tabis are so comfortable, I’ve walked for hours yesterday and that was the first time I wore them, I didn’t get any blisters or any type of pain plus I got many compliments! Definitely an eye catcher!