FAQ (Frequently Asked Questions)

Q: Are your shoes made of real leather?
A: Yes, absolutely. We only use genuine sheep leather or cow leather for all our shoes. We never use plastic or synthetic materials. Every pair is crafted with care using natural leather that molds beautifully to your feet over time.

Q: What kind of sole do you use?
A: We use the highest-grade rubber soles available on the market. The rubber we use has very high purity, which is why when it’s sanded or shaped, it appears milky white. The milky white color of our rubber soles is a sign of high purity and quality. Natural rubber in its purest form has a milky white appearance before any dyes or fillers are added. Lower-quality rubber often contains recycled materials or synthetic fillers, which make the rubber look gray, dull, or uneven. In contrast, high-purity rubber is clean, consistent in color, and free of impurities — which results in better flexibility, durability, and long-term comfort.

Because the base rubber is naturally milky beige white, we manually dye the edges black for black-colored shoes. However, please note that in some cases, when the shoes get wet, the dyed edge may experience slight color bleeding. We're actively working on improving this process to make it more resistant and long-lasting.

If you prefer a leather sole, we can offer that as well upon request—just keep in mind that leather soles are more delicate and not ideal for wet or rough environments.

Q: How do I choose the right size?
A: Most of our shoes run true to size. We recommend measuring your foot length (heel to toe) and comparing it with our size chart. Each product page includes insole measurements in centimeters to help you find your best fit. You can also message us with your foot length for a personalized suggestion.

Q: Can I make changes to my order after it’s placed?
A: Yes — we understand that sometimes you change your mind! If you’d like to:

• Change the shipping method (e.g., upgrade to express),

• Change the size or model, or

• Place a custom order (different leather, color, sole, etc.),

please contact our staff as soon as possible. As long as your order hasn’t been shipped yet, we’ll do our best to make the changes for you.

Q: Where do you ship to?
A: We ship worldwide! Standard and express shipping options are available at checkout.

Q: How long does it take to process my order?
A: Our standard processing time is around 7 working days, as each pair is carefully handmade. However, during peak seasons like Black Friday, holidays, or special promotions, processing may take a bit longer due to higher order volume. We appreciate your patience and understanding — we promise it’s worth the wait!

Q: How long does shipping take?
A:Standard: 7–20 business days; Express: 3–7 business days

Q: How do I track my order?
A: You’ll receive a tracking link via email once your order ships. If you haven’t received it, feel free to reach out to us!

Q: Can I exchange for a different size?
A: Yes! As long as the shoes are unworn and in original condition, you can exchange them. Please contact us within 30 days of receiving your order.

Q: Can I return my order?
A: We accept returns for unworn items in original packaging within 30 days. Custom orders are not eligible.

Q: I received the wrong size/item. What should I do?
A: Please contact us right away with your order number and a photo—we’ll fix it for you as soon as possible.

 For any further inquiries or assistance, feel free to contact us at
📧 service@woodchucksato.com or message us via the chat box in the bottom right corner of the website. Our team is here to help with general questions about shipping, sizing, and more.

⏱ We aim to respond within 24 hours, Monday to Saturday (we take a short break on Sundays).

📢 If you haven’t received a reply within 24 hours (excluding Sundays), please email us at
📧 support@woodchucksato.com — our complaint line. We’ll step in and make sure your issue is resolved promptly.

🤝 For collaboration requests, please email us at: collaboration@woodchucksato.com