Are We Dropshipping?

Absolutely not!!! At WoodchuckSato, we pride ourselves on being the complete opposite of a dropshipping operation. We despise the dropshipping model and everything it stands for. Our commitment is to authenticity, quality, and craftsmanship, not quick profits or mass-manufactured goods.

Our company is based in Singapore after relocating from the UK due to high costs and VAT. We maintain a warehouse in China/Hong Kong to offer reasonable shipping rates and inclusive tax benefits for our customers. This allows us to provide free shipping without compromising the integrity of our products. Every pair of shoes we offer is handcrafted in our own factory, adhering to our strict quality standards.

There have been misconceptions that our products are similar to those found on platforms like AliExpress. Let us be clear: any resemblance is superficial at best. Our designs, materials, and photographs are exclusive to WoodchuckSato. Our factory produces shoes solely for our brand, and we have no affiliations with AliExpress. If some choose to believe otherwise, they are welcome to search elsewhere; however, they won’t find our unique products there.

Our shoes are crafted from 100% genuine leather. We committed to using the finest materials, not synthetics, which means we can’t cater to vegan customers with these products. We use a hybrid outsole with a rubber layer to enhance durability and wearability, moving away from full-leather soles for improved functionality.

Unlike dropshipping, we focus on longevity and customer satisfaction. We don’t seek "fast-money" or high volume; instead, we strive for the best quality and service. Your experience and feedback drive us to continuously improve.

For any further inquiries or assurances, you can contact us directly at service@woodchucksato.com. We aim to respond within 24 hours from Monday to Saturday, taking a brief pause on Sundays. If you do not receive a response or if your issue is not resolved, please reach out to us directly. For complaints, you can email us at support@woodchucksato.com. For collaboration requests and other inquiries, please feel free to reach out to me directly on our Instagram.

We appreciate your trust and support as we continue to provide exceptional shoes and unmatched service.

Warm regards,
Sato