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WoodchuckSato Return & Refund Policy

We want you to truly love your purchase from WoodchuckSato. If for any reason you're not completely satisfied, we're here to help make the return and exchange process as smooth as possible. 💖

1. Order Cancellations

Orders may be canceled at any time before they have been shipped.

If you wish to cancel your order, please contact us as soon as possible at:
service@woodchucksato.com

2. 60-Day Quality Guarantee

We offer a 60-day quality guarantee from the date of delivery for manufacturing defects. If you notice a potential quality issue within this period, please feel free to contact us.

To help us assess the situation, we kindly ask that you provide clear photos and/or videos showing the issue before any resolution can be offered.

Our quality guarantee covers manufacturing or material defects that occur under normal use. However, some characteristics are considered part of natural wear or the handcrafted nature of our products, and are therefore not treated as quality issues. These include:

• Normal wear and tear from regular use

• Natural leather characteristics, such as creases or texture variations

• Minor imperfections that are inherent to handmade products

• Damage caused by improper use

• Concerns related to size, fit, or personal preference

• Natural wear of leather soles, as leather is a living material that gradually softens and wears with use

Once a valid quality issue is confirmed, we will gladly offer repair, replacement, or a refund, depending on the situation and our assessment.

3. Non-returnable items:

• Custom orders are non-refundable.
  
• Orders that are currently in transit, particularly those held temporarily by customs, are non-refundable.
• Orders that cannot be delivered due to receiver-related issues are non-refundable, including but not limited to:
  • Failed delivery attempts due to inability to contact the receiver
  • Incorrect or incomplete delivery address provided
  • No response to delivery attempts
  • Packages returned to sender due to receiver's failure to accept or collect the delivery
• Damage or loss caused by customers is non-refundable.
• Minor imperfections, asymmetries, slight glue marks, or natural leather scent resulting from the handcrafted process

• Normal wear of leather soles, as leather is a natural material that wears over time and is not quality issue covered by warrant

4. Worry-Free Purchase Add-on

We understand that international returns can be costly, so we’ve introduced an optional Worry-Free Purchase Add-on to help make the process easier and provide greater peace of mind.

Please note that the Worry-Free Purchase Add-on and free return label service are currently available only in the following countries and regions:

United States, Canada, Australia, New Zealand, Germany, France, United Kingdom, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Ireland, Hungary, Greece, Czech Republic, Poland, and Lithuania.

If this Worry-Free Purchase Add-on is purchased with your order, you will be eligible for one-time free return shipping for an approved return or exchange. In this case, we will provide a prepaid return shipping label, or reimburse standard return shipping costs if a label is not available in your region.

In addition, if you purchased this add-on, certain shipping- or order-related issues may be covered by Seel, including:

• Defective – The product arrived defective or is not working properly

• Not Delivered – The package was lost or never arrived

• Missing or Incomplete – Items or key components were missing

• Significantly Delayed – The shipment is significantly delayed beyond the promised delivery date

For the issues listed above, please file your claim directly with Seel rather than contacting WoodchuckSato. WoodchuckSato handles return and exchange requests only.

If you need to file a claim, please check the email address you used when placing the order and look for a protection confirmation email from Seel. This email includes your protection ID and covered items. Click the “Report an Issue” button in the email to access the Seel Resolution Center, and follow the instructions based on the issue you’re experiencing.

If you’re unable to open the link in the email, you can also visit https://resolve.seel.com, enter your email address and order number or protection ID, and follow the on-screen instructions.

If you have any questions about the claim, please contact Seel directly at support@seel.com.

If this add-on is not purchased at checkout, or if your return request is made from a region not covered by this service, customers will be responsible for the return shipping cost. You may arrange shipping with a carrier of your choice, or request a return label from us, in which case the return shipping fee will be charged.

Please note that the free return shipping benefit applies only to eligible return shipping costs for approved returns or exchanges. It does not include duties, taxes, customs-related fees, custom orders, worn items, or damage caused by improper use. Seel claim coverage is subject to Seel’s own terms, conditions, and review process.

5. Return Process

1. Start your return

To begin a return or exchange, please email us at service@woodchucksato.com with clear photos and/or videos of the item.

To be eligible:

• You must contact us within 30 days after delivery. Requests made after this period cannot be accepted.

• Items must be returned in their original condition — unworn, unused, and in original packaging.

• Please include your order number and the name used for the purchase.

Returns sent without prior authorization will not be accepted.

Our customer care team will review your request and confirm eligibility within 3 business days (excluding Sundays and holiday breaks).

2. Send your item back

If your return is approved, we will provide detailed return instructions, including the return address and shipping guidance.

If you purchased Worry-Free Purchase Add-on, we will provide a prepaid return shipping label (or reimburse standard shipping if a label is unavailable in your region) for one approved return.

If the add-on was not purchased or if the return is requested from a region where this service is not supported, we can still help provide a return shipping label upon request, but the return shipping cost will need to be paid by the customer. Customers are also welcome to arrange return shipping with a carrier of their choice. Please note that our negotiated return labels are often more cost-effective than standard retail shipping rates.

3. Inspection & resolution

Once we receive your return, we will carefully inspect the item within 3–5 working days. After inspection, we will proceed with either a replacement (for exchanges) or issue your refund accordingly.

For any further assistance or inquiries regarding our Return & Refund Policy, please don't hesitate to reach out to us at service@woodchucksato.com.

Thank you for choosing WoodchuckSato!